topic Re: Change plan in Get Support

Change plan

Simon31 — Mon, 26 May 2025 19:52:37 GMT

I try to change my plan

When type my SIM number is showing incorrect number.

Re: Change plan

Chalupa_Batman — Mon, 26 May 2025 19:57:19 GMT

@Simon31 wrote:
I try to change my plan
When type my SIM number is showing incorrect number.

Changing plans has nothing to do with your SIM card. Just pick a plan you want that's available to you and make sure you choose it to change on renewal date so you don't lose money.

Re: Change plan

Handy1 — Mon, 26 May 2025 19:59:00 GMT

@Simon31 You shouldn’t need to type in SIM card number to change plans just log into your account and hit “change plan “ we can only change to the plans that are available to us in our accounts despite what we see on the website . But if your just activating for the first time you need to use the app not website and it’s best to use the camera icon to input the sim number for you and of course it needs to be a new never been used before SIM card . If you just got the SIM card because you pre ordered it and selected a plan then you will need support to help if you desire different plan then you originally signed up for

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Change plan

hTideGnow — Mon, 26 May 2025 19:59:10 GMT

hi @Simon31

i think you are at the wrong place to change plan. You probably at the page for activating new account

to change plan, you should simply login to your My Account and check Change Subscription page there

Here is the My Account login: https://myaccount.publicmobile.ca/