topic Re: can't login in Get Support

can't login

mindmeld20 — Tue, 04 Jan 2022 23:08:16 GMT

I'm getting this error and can't go further:

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Re: can't login

Pier — Tue, 08 Nov 2016 16:57:29 GMT

Hi @mindmeld20,

Just send a private message to @Shazia_K and you'll get the assistance you need.

Yours,

Re: can't login

CaNuCk07 — Tue, 08 Nov 2016 17:02:16 GMT

Hello! @mindmeld20 to ensure you receive assistance as soon as possible please follow the guidelines in the below link as to what information to provide the moderators.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Also might help to provide a little more information in this thread about how the error occurred and what you were trying to do? like porting a number, setting up a new account, chaning plan? Perhaps someone here could help with the issue.

Re: can't login

blueseeka — Tue, 08 Nov 2016 17:54:21 GMT

I had the same issues. new activation and number. after it looks like everything is working with account made. It gave me same error and it wont even let me login

Re: can't login

blueseeka — Tue, 08 Nov 2016 18:07:06 GMT

It also sent me an email saying everything had been created. Yet I can't log in and my phone isnt working but it does Public Mobile

Re: can't login

mindmeld20 — Tue, 08 Nov 2016 18:15:42 GMT

Worst experience ever. First it was number porting issues. I think the web site is totally broken.

I can reset my password but I simply can't log into the site.

Had enough. Switching back to Koodo.

Re: can't login

Desalex — Sun, 27 Nov 2016 19:46:13 GMT

I can't login either. I use the Forgot Password function and answer the security question. I click the link and get a new password entered.

It won't accept that one either.

Now i've missed the deadline to port from Koodo and have to pay for another cycle.