topic All trip to a new chip in Get Support

Chip

Dicko68 — Sat, 24 May 2025 21:18:38 GMT

I want to replace my sin card what must I do my phone last

Re: Chip

Phil_Adelphus — Sat, 24 May 2025 21:21:35 GMT

@Dicko68 It's very rare for a sim card not to work, why do you want to change it? Oh on re-reading I think you mean your phone is lost, not last? You would need to get a new sim card, log in to your account (use "didn't get the code" to get it by email), then input the new sim card number.

Re: Chip

Chalupa_Batman — Sat, 24 May 2025 21:29:12 GMT

@Dicko68 wrote:
I want to replace my sin card what must I do my phone last

Hello @Dicko68

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Then log into your account here, and change the SIM card number.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

If you're unable to get into your account to change the number, you can contact a CS Agent to help you.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Chip

slusagm — Sat, 24 May 2025 21:32:44 GMT

You have the sim card yet? Buy the PM sim from Telus or Koodo store for $10 or Amazon for $5

Re: Chip

BKNS27 — Sun, 25 May 2025 00:07:45 GMT

@Dicko68

You can order a PM SIM from Canadian Cell Supplies for $4. You can arrange for pick if you in the Mississauga/Oakville area.

Remember to download the PM app when activating your new SIM.

All trip to a new chip

Dicko68 — Sun, 25 May 2025 20:45:18 GMT

I like to I like to change my old cheap to a new trip

Re: Chip

computergeek541 — Sun, 25 May 2025 20:45:28 GMT

@BKNS27 wrote:
@Dicko68
You can order a PM SIM from Canadian Cell Supplies for $4. You can arrange for pick if you in the Mississauga/Oakville area.
Remember to download the PM app when activating your new SIM.

Candian Cell Supplies is not an authorized seller of Public Mobile products.

Re: All trip to a new chip

slusagm — Sun, 25 May 2025 20:48:10 GMT

If you meant change to a new sim card, buy a new PM sim from Telus or Koodo store or from Amazon, then login My Account to update it in the Profile page

Re: All trip to a new chip

Chalupa_Batman — Sun, 25 May 2025 20:49:24 GMT

@Dicko68 wrote:
I like to I like to change my old cheap to a new trip

As per yesterday's post, I and many others already shared with you on how to get a new SIM card.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Chip/td-p/1339266

Re: All trip to a new chip

hairbag1 — Sun, 25 May 2025 20:49:42 GMT

@Dicko68 wrote:
I like to I like to change my old cheap to a new trip

If you could provide a better description of your question, we can help better.

Re: All trip to a new chip

Dicko68 — Sun, 25 May 2025 20:51:17 GMT

I had a new chip I want to put the old one to the new one. What must I do?

Re: All trip to a new chip

Chalupa_Batman — Sun, 25 May 2025 20:53:29 GMT

@Dicko68 wrote:
I had a new chip I want to put the old one to the new one. What must I do?

If you have an old SIM card and it was used, it no longer works. That SIM card is now dead. You'd need to purchase a new one. SIM cards with Public Mobile can not be reused.

Re: All trip to a new chip

hairbag1 — Sun, 25 May 2025 21:02:44 GMT

@Dicko68 wrote:
I had a new chip I want to put the old one to the new one. What must I do?

OK...why do you want to change sim cards ? They usually are very robust and if left in the phone should last forever. Did your old account expire ? Why do you think you need a new sim ?

added....did you lose your cell and now have a new cell ? If so, download the Public Mobile app to the new cell. Then log in to your account > Account tab...scroll down to see Change Your Sim Number. .."enter your new 19 digit SIM number". Once you've done that, install the new sim in new cellphone...you should be good after thats all done.

Re: All trip to a new chip

Phil_Adelphus — Sun, 25 May 2025 20:57:10 GMT

@hairbag1 The OP's phone is lost, I assume with the old sim in it. This was in yesterday's thread where I also explained how to go about updating the sim in the account (maybe not in enough detail)

https://productioncommunity.publicmobile.ca/t5/Get-Support/Chip/td-p/1339266

Re: Chip

Dunkman — Sun, 25 May 2025 21:12:12 GMT

@Dicko68

Community members on this forum are customers like yourself. You might want to explain your situation more clearly. so we can offer proper advice.

FYI I combined both of your posts since they are similar.