topic Bought data add on not working in Get Support

Bought data add on not working

Samaramarie — Sun, 25 May 2025 17:12:58 GMT

Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.

Re: Bought data add on not working

softech — Sun, 25 May 2025 17:19:10 GMT

@Samaramarie

Did you buy the correct Data add-on?

Make sure you don't have any data limiter set, disable it. then reboot phone and try again

If still fail, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Bought data add on not working

Chalupa_Batman — Sun, 25 May 2025 17:54:48 GMT

@Samaramarie wrote:
Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.

Hello @Samaramarie

I just wish to confirm a few things here. Did you purchase a data addon to use in Canada or the US? The data add on in Canada is only 1GB at $15. The US add on which is used only in the United States is 3GB at $25. That is meant for roaming in the United States. So, with that being said, which did you purchase and the intent?

EDIT: Thanks to an unnamed source, 😉 , there is a 3GB data addon for Canada.

Perhaps Public Mobile needs to update their website?

You get THIS when you log in to purchase.

Re: Bought data add on not working

softech — Mon, 26 May 2025 11:52:03 GMT

Yes, there is also the 3GB data add-on for Canada for $30

Re: Bought data add on not working

Phil_Adelphus — Sun, 25 May 2025 18:35:36 GMT

@Chalupa_Batman Perhaps Public Mobile needs to update their website?

I don't know why, because it is kind of misleading, but on the Shop page those are listed as top add-ons, not all add-ons. I think we all look at the top add-ons without necessarily thinking to log in and go to the full list or realizing it is different. I know I did at first.