topic Can not call out in Get Support

Can not call out

PeterMcN — Sun, 25 May 2025 17:11:15 GMT

I can not call local phone numbers. The message received is “call failed”.

I can receive phone calls and text messages but I can not call out!

what could the problem be?

I have shut down my phone and restarted it but still not luck.

Re: Can not call out

softech — Sun, 25 May 2025 17:21:04 GMT

@PeterMcN do you have plan with limited outgoing minutes (like the $15 or $13 plan?)

Try Reboot network settings or try sim on another phone. Try calling with a 1, as well as without, in front of the 10 digits

If you still cannot make calls, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can not call out

hairbag1 — Sun, 25 May 2025 18:36:17 GMT

@PeterMcN

if you have a plan with only limited Canada wide calling...and if you run outta minutes as suggested, you can also buy a 500 minute Canada wide calling add-on for $5. If you don't use them all up, they just keep rolling over until you do need them again. I have some from 2 years ago still. It's a good investment for plans with limited calling minutes.

Re: Can not call out

TERRY54 — Sun, 25 May 2025 21:46:41 GMT

maybe try a 1 in front of the number

Re: Can not call out

PeterMcN — Sun, 25 May 2025 23:46:09 GMT

not the issue. i had to reset my network connections...

Re: Can not call out

computergeek541 — Sun, 25 May 2025 23:47:16 GMT

Re: Can not call out

computergeek541 — Sun, 25 May 2025 23:48:44 GMT