topic Help signing up in Get Support

Help signing up

Vcloeppky — Sun, 25 May 2025 20:37:55 GMT

During sign up, I miss typed my phone number. Now I can’t get a confirmation sms. Need private chat or number to call to fix this.

Re: Help signing up

hairbag1 — Sun, 25 May 2025 14:44:13 GMT

@Vcloeppky

try this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help signing up

Dunkman — Sun, 25 May 2025 15:26:18 GMT

@Vcloeppky

Are you trying to port over your number to Public mobile?

Do you have any service with PM SIM card right now? For example, if your port is stuck, you still should be able to having outgoing calls and texts. Just unable to receive calls or texts. Data should be working fine.

Re: Help signing up

BKNS27 — Sun, 25 May 2025 16:03:49 GMT

@Vcloeppky

If you missed adding your number. Your old SIM should still work.

The system will only allow you to port your old number or pick a new number before processing to step 6.

So You haven’t activated your SIM. You will need to download the PM app and start over if you haven’t been charged.

Otherwise contact a CS_Agent for assistance by clicking on the Chat icon and type in Submit a Ticket for an agent.