topic Re: esim fails in Get Support

esim fails

beover4 — Sat, 24 May 2025 20:54:24 GMT

can't connect, I have iPhone

Re: esim fails

Chalupa_Batman — Sat, 24 May 2025 20:56:17 GMT

@beover4 wrote:
can't connect, I have iPhone

Take a look in your settings to see if it actually installed. If it did, turn on the line and make it your primary.

If you can't get it to work, then contact a CS Agent to send another

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: esim fails

softech — Sat, 24 May 2025 21:00:31 GMT

@beover4

Make sure your old sim is removed, and Turn on this line for the PM sim

Re: esim fails

beover4 — Sat, 24 May 2025 21:05:49 GMT

you are right, my Rogers SIM is still there. I removed it and reboot and everything works. thanks

Re: esim fails

beover4 — Sat, 24 May 2025 21:09:49 GMT

thanks CB, oracle suggestion helps