topic Re: Delete an Account in Get Support

Delete an Account

lanabanana3 — Sun, 25 May 2025 01:31:24 GMT

When I signed up, my first activation didn't work. I used my personal email address and paid $25. I Couldn't get it to work at all, so I tried again with my work email and created a new account and paid $19. This second one worked, and I've been using that number just fine.

Now I'm trying to delete the first account, because I don't want to keep getting charged $25 for something I'm not using! But when I try to login, it prompts me to activate and I can't go any further. Help!

Re: Delete an Account

Chalupa_Batman — Sat, 24 May 2025 15:29:03 GMT

@lanabanana3 wrote:
When I signed up, my first activation didn't work. I used my personal email address and paid $25. I Couldn't get it to work at all, so I tried again with my work email and created a new account and paid $19. This second one worked, and I've been using that number just fine.
Now I'm trying to delete the first account, because I don't want to keep getting charged $25 for something I'm not using! But when I try to login, it prompts me to activate and I can't go any further. Help!

Hello @lanabanana3

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts. Advise them of your other account so you can get things straightened out.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Delete an Account

softech — Sat, 24 May 2025 15:29:42 GMT

@lanabanana3

please use the email address of the first account to login Community, then click the following link to open ticket with PM support and ask for cancelling the account and provide refund https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Delete an Account

hairbag1 — Sat, 24 May 2025 15:29:48 GMT

@lanabanana3

click the orange chat bubble on lower right side of page to start process of gaining Customer Support to close out the 1st account and creditting the $25 to the 2nd account.