topic Re: Phone transfer error in Get Support

Phone transfer error

Claudette_B13 — Sun, 25 May 2025 21:07:43 GMT

I need help to get my phone working! Would someone please respond to my problem! I made an error entering my Bell Mobility transfer number and although Public Mobile sent me a text message welcoming me, my cell phone is not working. I cannot make nor receive calls.

Re: Phone transfer error

Chalupa_Batman — Sat, 24 May 2025 15:23:24 GMT

@Claudette_B13 wrote:
I need help to get my phone working! Would someone please respond to my problem! I made an error entering my Bell Mobility transfer number and although Public Mobile sent me a text message welcoming me, my cell phone is not working. I cannot make nor receive calls.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Phone transfer error

softech — Sat, 24 May 2025 15:24:02 GMT

@Claudette_B13

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

When you call and if the system not picking up the number, message support at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Phone transfer error

BKNS27 — Sat, 24 May 2025 16:04:16 GMT

@Claudette_B13

Please note that your old Bell SIM will continue to work until porting is completed.

This may take up to 2 hours to complete. Once your phone will indicate SOS then power off the phone and switch to PM SIM.