topic Re: Deleted esim in Get Support

Deleted esim

WayneMenzies — Sat, 24 May 2025 13:08:10 GMT

On May 4th I deleted my esim to switch to a different provider as I must have wifi calling which Public does not support. My phone hasn't worked since then as I can not access my account to give a new provider my account number I do not have my phone number anymore. I need the phone number and access to my account.

Re: Deleted esim

hTideGnow — Sat, 24 May 2025 13:10:46 GMT

hi @WayneMenzies

you need to rebuy the esim but you need to login the app to re-buy the esim

if you cannot login due to the 2FA , click Didn't receive code and then Send email, you would be able to get the code via email

then go to Account page, click Purchase sim card and choose esim

you can in fact as PM to reimburse you the esim cost after, you do so by submitting a ticket with them

Re: Deleted esim

WayneMenzies — Sat, 24 May 2025 13:20:34 GMT

When I try login in the first verification goes to my email which is fine but the second verification goes to my phone number that I cannot access. I was advised to purchase a Public mobile Sim card to get access to my account which I received yesterday. I have reached out for support now that I have the card but have heard nothing back.

Re: Deleted esim

hTideGnow — Sat, 24 May 2025 13:25:48 GMT

hi @WayneMenzies

so, you have been working with PM support? you can reply the message and ask for update

or you can message them again using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Deleted esim

Phil_Adelphus — Sat, 24 May 2025 13:29:28 GMT

@WayneMenzies Since you got the sim card yesterday and presumably contacted support yesterday you may have to wait a little for a reply since support hours are 9 a.m. to 10 p.m. eastern time. So they're only just now starting their day.