topic Activation in Get Support

Activation

Vozikova — Sat, 24 May 2025 04:30:59 GMT

Good afternoon,

I have a question: Last week I subscribed and created an account using email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxx. I ordered a physical SIM card. Today I received that card but I can’t login because I accidentally removed my Gmail account completely and I cannot recover it. So, now I created a new account using email : xxxxxxxxxxxxxxxxxxxxxx. The question is: how to activate the SIM card using new account?

Re: Activation

hTideGnow — Sat, 24 May 2025 03:20:07 GMT

hi @Vozikova

ask PM to sort out the situation for you. You can submit ticket by direct messages
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours (but it is late now, so they will reply tomorrow morning), please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage