topic Re: I can not see the minutes from promotions accumulated by years in Get Support

I can not see the minutes from promotions accumulated by years

danieladrex — Sat, 24 May 2025 04:30:02 GMT

I can not see the 3 G + international minutes rewards that I accumulate from the promotions . Where they are ?

Re: I can not see the minutes from promotions accumulated by years

hTideGnow — Sat, 24 May 2025 03:04:44 GMT

hi @danieladrex

after you login , click Usage Breakdown under the usage odometer to expand and you will see something like this

Re: I can not see the minutes from promotions accumulated by years

danieladrex — Sat, 24 May 2025 03:14:38 GMT

Thanks for answer.

? - If I want to upgrade the subscription from 3G to 4G and from 2 G to 5 G or more I will loose the adds-on I accumulated ad now ?

Re: I can not see the minutes from promotions accumulated by years

hTideGnow — Sat, 24 May 2025 03:18:33 GMT

hi @danieladrex

you won't loss the addon, the addon will stay

only is that if you change to 5G plan with unlimited slow data, these addon will still be in your account but cannot be used

Re: I can not see the minutes from promotions accumulated by years

danieladrex — Sat, 24 May 2025 03:22:29 GMT

Re: I can not see the minutes from promotions accumulated by years

danieladrex — Sat, 24 May 2025 03:33:51 GMT

I had 2 G not 1 G like is in my account ..... I payed 15 $ for many years .

Why I pay for 3G/1G - 25 $ and for 4G /1G is only -$19 / mo. I think is an mistake. I used to pay 15 $ and after was changed at 25 $ ........it is an mistake ... Please verify my billing and my subscription at least from 2019 until now to see...

1 GB

4G Speed1
1GB Data
Unlimited Talk & Text2
$0.95/mo. in Public PointsTM

Re: I can not see the minutes from promotions accumulated by years

hTideGnow — Sat, 24 May 2025 03:44:08 GMT

hi @danieladrex

it wasn't a mistake, you don't know PM has changed the rewards system? The change was a year ago

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

More details with the change

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

And if you want to see when you used up the bonus addon (as you don't see them there), ask PM support . Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage