topic Re: Number Port in Get Support

Number Port

Mitjoh — Sat, 24 May 2025 04:35:46 GMT

I have just registered with a new number. Now I would like my number from my old carrier to be ported over to my new plan.

Re: Number Port

softech — Sat, 24 May 2025 00:16:52 GMT

@Mitjoh

First, make sure the new account with the temporary number is fully functioning before arranging for port

And the account with the number you want to port must still be active with the other provider

Next, login My Account or the Public Mobile App, go to Profile or Account page , click Transfer phone number and complete the steps

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

after you submitted the port request, put the old sim card with the other carrier back to the phone. Your old carrier will send you a porting authorization text and you need to reply YES within 90 mins

after you replied, you can wait an hours before putting back your PM sim card and try calling yourself with the phone number you want to port in, your PM sim should ring and that confirm the port is completed

Re: Number Port

will13am — Sat, 24 May 2025 00:16:36 GMT

@Mitjoh , number transfer is a self serve function. Simply go into your online account either via browser (use incognito mode is recommended) or mobile app (delete app data prior) and go to the profile tab and there you will have the option to change your number. Select the number transfer option and follow the steps. It is recommended account number be used for identification over IMEI. Good luck.

Re: Number Port

hTideGnow — Sat, 24 May 2025 01:05:43 GMT

hi @Mitjoh

just in case your old carrier is Koodo and you have Koodo Prepaid, you will have to port your line using a different way. You need to submit a ticket with PM support agent and ask them to do a manual port for you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage