topic Re: Unable to get text messages from rogers customers in Get Support

Unable to get text messages from rogers customers

Maddy785 — Wed, 21 May 2025 03:12:41 GMT

I am unable to get text messages from rogers customer the two in question have been unable to send me messages for months.

Re: Unable to get text messages from rogers customers

Chalupa_Batman — Tue, 20 May 2025 23:25:59 GMT

@Maddy785 wrote:
I am unable to get text messages from rogers customer the two in question have been unable to send me messages for months.

Hello @Maddy785

Go into your Settings on your phone, go to Network and reset your network settings. Then turn off automatic and pick Public Mobile. Then reboot. See if that resolves it.

Re: Unable to get text messages from rogers customers

Maddy785 — Tue, 20 May 2025 23:33:28 GMT

How do I do this on iphone

Re: Unable to get text messages from rogers customers

hTideGnow — Tue, 20 May 2025 23:34:37 GMT

hi @Maddy785

check Usage log to see if the log has a record the text came to your account

if not, it is a problem with Rogers, not PM. Look like the text never got sent out from Rogers server, so, it is a Rogers problem

as a Rogers friend to help you to open ticket with Rogers instead

Re: Unable to get text messages from rogers customers

Maddy785 — Tue, 20 May 2025 23:36:48 GMT

Update one is on Telus,I have no idea where to find usage log on iphone

Re: Unable to get text messages from rogers customers

computergeek541 — Wed, 21 May 2025 00:07:14 GMT

Re: Unable to get text messages from rogers customers

computergeek541 — Wed, 21 May 2025 03:14:50 GMT

@Maddy785 wrote:
I am unable to get text messages from rogers customer the two in question have been unable to send me messages for months.

There is an issue with the SMS intermediary that handles intercarrier text messaging. This is not an issue with your device or anything that you can fix yourself. You're going to need to get Public Mobile/Telus and Rogers to talk to each other to get this sorted. Please open a ticket to contact a Public Mobile customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Unable to get text messages from rogers customers

computergeek541 — Wed, 21 May 2025 03:16:44 GMT

@Chalupa_Batman wrote:
Go into your Settings on your phone, go to Network and reset your network settings. Then turn off automatic and pick Public Mobile. Then reboot. See if that resolves it.

There are no network settings that could possibly block text messages only from one carrier.

Re: Unable to get text messages from rogers customers

Chalupa_Batman — Fri, 23 May 2025 16:29:17 GMT

@computergeek541 wrote:
@Chalupa_Batman wrote:
Go into your Settings on your phone, go to Network and reset your network settings. Then turn off automatic and pick Public Mobile. Then reboot. See if that resolves it.
There are no network settings that could possibly block text messages only from one carrier.

I suggested this to a friend of mine that was having these problems and it worked for them.

Re: Unable to get text messages from rogers customers

softech — Fri, 23 May 2025 16:43:41 GMT

@Chalupa_Batman wrote:
@computergeek541 wrote:
@Chalupa_Batman wrote:
Go into your Settings on your phone, go to Network and reset your network settings. Then turn off automatic and pick Public Mobile. Then reboot. See if that resolves it.
There are no network settings that could possibly block text messages only from one carrier.
I suggested this to a friend of mine that was having these problems and it worked for them.

@Chalupa_Batman

if that was a "solution" to solve the issue of not receiving text from one particular carrier, it was just a luck and coincidence, there is no technical explanation why that would resolve the issue

usually when someone unable to receive calls or text from one particular carrier, it is a problem from the carrier where the voice/text was initiated. Sometimes, the source was unaware of the new "home" of the phone number and hence not route the calls or text to the correct destination. Usually the source will learn the new route no later than 7 days.

But in some odd cases, the update could not be done automatically and you need to engage the source carrier for manual intervention