topic Mobile wifi in Get Support

Mobile wifi

TBurke — Fri, 23 May 2025 16:15:11 GMT

I've suddenly lost wifi connection on my phone. I get asked for sign in information, instead of the usual password.

Anyone else have recent changes ?

Re: Mobile wifi

hTideGnow — Fri, 23 May 2025 16:19:10 GMT

hi @TBurke

you used up your data

you can call 1-855-4PUBLIC from another phone and check your data usage

or you can use Wifi to login My Account and check using data. Better to use Incognito/private/secret mode on your browser

Re: Mobile wifi

Chalupa_Batman — Fri, 23 May 2025 16:22:42 GMT

@TBurke wrote:
I've suddenly lost wifi connection on my phone. I get asked for sign in information, instead of the usual password.
Anyone else have recent changes ?

Hello @TBurke

Just note, WiFi isn't something Public Mobile would assist with as that is your mobile device tied in with whatever internet provider you have.

If you are actually referring to data that Public Mobile has provided you as part of your plan, you can check the app and see what your data usage is at and see if that's an issue. Also, if there is more data left to be used, you can always do a network reset on your phone.

Re: Mobile wifi

Phil_Adelphus — Fri, 23 May 2025 16:57:08 GMT

@TBurke Is the request for sign in information happening when you try to log in to your Public Mobile account? Or is it for your router since you mention wifi (as already noted, wifi is not provided by Public Mobile but by your regular internet provider).

Re: Mobile wifi

computergeek541 — Fri, 23 May 2025 17:34:22 GMT

Re: Mobile wifi

TBurke — Fri, 23 May 2025 19:08:10 GMT

I can't use Wi-Fi on my home or work network. I think it's the phone.

I've tried all the simple fixes. Think it's something deeper into the phone settings.

I'm worried about resetting my entire network settings. It took me forever to get the right settings to make public mobile work on my phone.

Re: Mobile wifi

hTideGnow — Fri, 23 May 2025 19:12:18 GMT

hi @TBurke

reset network settings is a basic troubleshooting step that any support will ask you to perform. they can't really help more if you do not do that

it is true after you reset network, you have to add your home wifi back

in the meantime, also make sure your mobile network is enabled

if that does not help, please really click Reset Network Settings