topic Re: My data is not working in Get Support

My data is not working

Tooba-80 — Sun, 18 May 2025 13:41:06 GMT

My data is not working at all ... i have a plan with 10 GB data but it's not working at all...also I'm not getting caller ID when someone calls me even if there number is saved ... it says unknown...please help me

Re: My data is not working

hairbag1 — Sun, 18 May 2025 13:47:38 GMT

@Tooba-80

in the Settings of your cell, can you see if Cellular Data has been enabled please.

Re: My data is not working

softech — Sun, 18 May 2025 13:50:22 GMT

@Tooba-80 what phone do you have?

You need to click Reset network settings once to make both data and caller ID work

But if that does not resolve the issue, ask PM CS agent to re-provision your account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My data is not working

Tooba-80 — Fri, 23 May 2025 15:48:00 GMT

Thanks for your reply I tried setting up the apn and restarted my phone and made sure the wifi is off but still data is not working I'm using s24 ultra please help me

Re: My data is not working

softech — Fri, 23 May 2025 15:59:29 GMT

@Tooba-80

i have helped to escalate your issue with PM support. Please monitor your community inbox for PM's reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My data is not working

CSA_PM — Fri, 23 May 2025 16:04:26 GMT

Hello @ Tooba-80,

You need to open a ticket and an agent will check and investigate the issue.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My data is not working

Tooba-80 — Fri, 23 May 2025 22:29:35 GMT

I have the samsung galaxy s22 ultra

Re: My data is not working

slusagm — Fri, 23 May 2025 23:25:25 GMT

@Tooba-80 S22 would work without problem

Make sure your remove old sim card or disable old esim. And then Reset network settings once more

Of course, check with PM if still unable to make it work. But you have to open ticket so they will look into it