topic Re: Error xxx while trying to validate new account in Get Support

Error xxx while trying to validate new account

Perry1978 — Thu, 22 May 2025 23:48:50 GMT

I am setting up a new account to port over a phone from Bell. And when I tried to select a subscription it asked me to login agai and then continually comes up with a error while trying to resume completion of

Re: Error xxx while trying to validate new account

TheSterlinger — Fri, 23 May 2025 00:24:18 GMT

@Perry1978 did you use the PM app to activate your account? You must first download the app to activate an account.

Re: Error xxx while trying to validate new account

hTideGnow — Fri, 23 May 2025 00:24:51 GMT

hi @Perry1978

did you use the Public Mobile app to subscribe? If not, download PM app and try agian

if same, ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage