topic Re: Travel in Get Support

Travel

charles_phillip — Thu, 22 May 2025 18:15:13 GMT

I was wondering if with my plan is US roaming included.. my parents and friend say they crossed no problem and didn't have to change anything or pat more. Thank you

Re: Travel

softech — Thu, 22 May 2025 18:19:17 GMT

@charles_phillip

login My Account and check Subscription and Add-on page and it will confirm if you have US roaming included. Pleae note only Canada/US or Canada/US/Mexico plan will have US roaming included

or if you cannot find the details yourself, you can check with PM support

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Travel

BKNS27 — Thu, 22 May 2025 20:31:20 GMT

@charles_phillip

Please note to use service in the USA, members need to switch to VoLTE in they phone setting and also their phone must be on the whitelist of phones that will work in the USA. If not list then they need to connect to T-Mobile network in 2G.

Here is more information about VoLTE since 3G has been decommissioned in the USA:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Travel

colleeno — Thu, 22 May 2025 21:55:20 GMT

@charles_phillip
If you determine that you have a US or US-Mexico roaming plan, you need to turn on Data Roaming on your phone when you’re travelling.