dropped calls

bcablewilliams — Sun, 25 May 2025 01:33:08 GMT

why am I having a lot of dropped call

Re: dropped calls

Chalupa_Batman — Thu, 22 May 2025 20:49:49 GMT

@bcablewilliams wrote:
why am I having a lot of dropped call

What phone do you have? I have a feeling I know which. S20?

Go into your settings, then Network Settings and reset them. Then reboot your phone. This SHOULD fix them. If you're still getting dropped calls, reach out to a CS Agent and get them to reset on their end.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: dropped calls

hairbag1 — Thu, 22 May 2025 20:57:20 GMT

@bcablewilliams

depending on your location, you could be experiencing issue with your calls due to VoLTE not being available on your cellphone. If you let us know the make / model, maybe we can provide some suggestions.

topic Re: dropped calls in Get Support

dropped calls

Re: dropped calls

Re: dropped calls