topic Re: Activating new service in Get Support

Activating new service

WatermelonHead — Thu, 22 May 2025 18:35:41 GMT

New user to Public, trying to activate a line for my mom using an eSIM was hoping to use the QR version for ease of simplicity but I never got the email with the QR code.

Re: Activating new service

TheSterlinger — Thu, 22 May 2025 18:51:02 GMT

@WatermelonHead did you check your junk or spam folder?

You downloaded the Public Mobile app to her phone?

If the QR code is not there you can message agents directly at the link below for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating new service

CSA_PM — Thu, 22 May 2025 19:08:09 GMT

Hi @ WatermelonHead ,

If the activation is complete, you need to log in to the online account from your mother’s phone and purchase a new eSIM. The activation should have been done from your mother’s phone from the beginning.

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.

Re: Activating new service

WatermelonHead — Thu, 22 May 2025 19:14:22 GMT

Okay will we be charged twice now though? I originally started the process through the website. There is no way to just get a QR code version of the current eSIM?

Re: Activating new service

CSA_PM — Thu, 22 May 2025 19:24:18 GMT

An eSIM cannot be transferred; the activation must be done on the account holder’s phone.

Re: Activating new service

WatermelonHead — Thu, 22 May 2025 20:23:47 GMT

Yes I understand that, but the eSIM has never been activated on a phone so it should be available via QR code still