topic Phone disconnected in Get Support

Phone disconnected

Mikemc123 — Thu, 22 May 2025 18:08:12 GMT

Hi, my phone was disconnected as my credit card expired and I am trying to get into “my account “ to update my card info. It won’t let me get out of “finishing activation” which then would require a new cell number. I’ve tried clearing cache etc and have used a different browser to no avail. Thanks in advance for your help

Re: Phone disconnected

TheSterlinger — Thu, 22 May 2025 18:56:54 GMT

@Mikemc123 sounds like your account was never connected to Eversafe. You can get a csa to update this for you. Click the link below to send them a message. Once it's attached, you should be good to proceed with changing cc info.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone disconnected

Mikemc123 — Fri, 23 May 2025 16:49:03 GMT

Thank you!