topic Re: Data not working in Get Support

Data not working

Violet0 — Tue, 04 Jan 2022 23:08:09 GMT

I still have plenty of data left on my plan. When i turn on data, i dont get the indicator (4G+) near my cellular bar . Started happening yesterday .

Re: Data not working

will13am — Fri, 08 Jun 2018 12:09:25 GMT

@Violet0, are you sure that you have not turned off the data connection in your phone. Whether you have data left or not you can still get a connection on the network. Functions such as mms requires the data connection but doesn't consume metered data. Try rebooting the phone, going to a slightly different location to see if the phone will connect to the different tower.

Re: Data not working

PJC — Fri, 08 Jun 2018 13:18:47 GMT

@Violet0 wrote:
I still have plenty of data left on my plan. When i turn on data, i dont get the indicator (4G+) near my cellular bar . Started happening yesterday .

Are you still able to connect to the internet, even withouth the 4G+ notification (i.e. does it show 3G?)?

Re: Data not working

Korade — Fri, 08 Jun 2018 14:21:36 GMT

What phone do you have?

On some Android phones, its not difficult to accidentally disable data.

In any case, try resetting your cellular network settings to default and/or restarting your phone.

Re: Data not working

meocon — Fri, 08 Jun 2018 14:31:16 GMT

@Violet0 Did you try to reboot your phone? If you're using iOS, try to reset all network settings. Hope that help.

Re: Data not working

Violet0 — Fri, 08 Jun 2018 14:59:07 GMT

I double checked my settings and restarted my phone. I have never had this happen before and I know the settings for data usage. I have an Android.

I have no internet and no data icon.

Re: Data not working

elahav — Fri, 08 Jun 2018 15:36:38 GMT

My wife's phone has the same problem as of yesterday. Mobile data is on, though I can see an exclamation mark next to the icon. I'm wondering if this has something to do with the billing cycle - last time she had a problem (couldn't make phone calls) was almost exactly a month ago, and I had to reach out to the moderator team to get it fixed.

Re: Data not working

youbme — Fri, 08 Jun 2018 15:51:09 GMT

@Violet0 wrote:
I double checked my settings and restarted my phone. I have never had this happen before and I know the settings for data usage. I have an Android.

I have no internet and no data icon.

Just to confirm, did you reset your data settings as suggested above? Also, make sure to login to your self-serve account and confirm that you have data remaining - you should still see a 4G or 3G icon either way, but just to make sure everything has been checked.

I live in a rural area with spotty reception, and sometimes my phone will show an "x" or "!" next to the cellular signal bars and it can get stuck there even when going to a better service area (phone works but no data). Usually toggling data off and on will get it working again when that happens.

Re: Data not working

cmatassa — Fri, 08 Jun 2018 17:25:45 GMT

I have an iPhone 6S and this happened to me yesterday. However, a quick reboot of the phone and everything was working again.

Re: Data not working

janem — Fri, 03 Aug 2018 14:44:22 GMT

Same problem here ... data not working. Plenty of data left and I have a positive balance on the account, ready for the next pay cycle. The data stopped working when I put money on the account several days ahead of the due date. The phone is a 5C, have powered it on and off, have checked all the data settings, but no data. Text works as does calling. Help, please!

Re: Data not working

anitafugere — Sat, 25 Aug 2018 23:06:26 GMT

im having the same issue and did everything suggested...

it shows all my data and i have all bars full but no connection day 2 i switched over yesterday...

Re: Data not working

Dunkman — Sat, 25 Aug 2018 23:35:28 GMT

@anitafugere

You may want to start your own topic.

Does your phone text and calling work? Is it only your data not working? What phone model do you have?

Did you check your APN setting? Sometimes have to manually change APN setting.

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

It might be an incomplete port

Re: Data not working

calebn — Sun, 26 Aug 2018 00:11:32 GMT

I had the same thing happen and I just went back to Walmart where I bought the SIM card and they fixed it for me. Kind of a pain but it worked for me

Re: Data not working

anitafugere — Sun, 26 Aug 2018 01:48:18 GMT

thank you it working now