topic my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me in Get Support

my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

Mefff1 — Thu, 22 May 2025 02:55:34 GMT

my account was due and i paid $37.74for the 5g 60 gig upgrade and it didn't upgrade me

Re: my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

softech — Thu, 22 May 2025 02:59:21 GMT

@Mefff1 did you select Change Now or Change on Renewal when you made the plan change?

And to confirm if PM charge you the correct amount and whether it made the plan change, please login My Account again using browser with Incognito mode. Check the current plan and check the Payment History to confirm

if PM didn't make the change as you requested, please engage PM support to sort out the situation. Open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

hairbag1 — Thu, 22 May 2025 03:33:40 GMT

@Mefff1

you can also dial 611 with your cell to hear current plan details.

Re: my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

Mefff1 — Thu, 22 May 2025 04:00:32 GMT

i selected change now but as for youre reply i have no idea

Re: my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

softech — Thu, 22 May 2025 04:01:54 GMT

@Mefff1

message support and they will investigate. But their helpdesk is now closed, so, they will reply tomorrow morning

Re: my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

CSA_PM — Thu, 22 May 2025 12:05:27 GMT

Hi @Mefff1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage