topic Re: About the case for SIM card not valid in Get Support

About the case for SIM card not valid

Selina2 — Thu, 22 May 2025 01:43:06 GMT

I have already set up an account, and when I type the 19-digits number on SIM card, it shows it is not valid. I want you to solve this technical problem. Thank you so much!

Re: About the case for SIM card not valid

Handy1 — Thu, 22 May 2025 01:44:54 GMT

@Selina2

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: About the case for SIM card not valid

softech — Thu, 22 May 2025 01:45:33 GMT

@Selina2

is this a brand new PM sim card never used? Sim cards are one time activation only. If it was used before, it cannot be reused

but if you bought the sim card and it is supposed to be new, then you can either bring it back to the shop you got it (if you got it from a store), or open ticket with PM support and ask them to help if you got it via PM online

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: About the case for SIM card not valid

Selina2 — Thu, 22 May 2025 01:47:19 GMT

I am using this SIM card right now but through different company which is Koodo.

Re: About the case for SIM card not valid

softech — Thu, 22 May 2025 01:51:06 GMT

@Selina2

each sim card is only good for the provider itself, hence, a Koodo sim card can only be used for Koodo. You Koodo sim card cannot be used for activating Public Mobile

you can buy a PM sim card from Telus/Koodo/Mobile Klnik store for $10 or via Amazon ( https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG ) for $4