topic Re: Payment/service issue in Get Support

Payment/service issue

CaidenA — Wed, 21 May 2025 23:24:06 GMT

My bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill again

Re: Payment/service issue

Handy1 — Wed, 21 May 2025 23:28:34 GMT

@CaidenA

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment/service issue

hTideGnow — Wed, 21 May 2025 23:32:05 GMT

hi @CaidenA

your problem is an account login problem, ask PM support to help, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

And if you cannot wait longer to get the service back, buy a voucher from Shoppers Drug Mart or London Drugs or gas station and load the voucher using *611 or 1-855-4PUBLIC