topic Re: Roaming addon still needed on CAD USA MEX plan? in Get Support

Re: Roaming addon still needed on CAD USA MEX plan?

Sumchans — Wed, 21 May 2025 19:42:10 GMT

Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice if there is anything else I need to do.

Re: Roaming addon still needed on CAD USA MEX plan?

computergeek541 — Wed, 21 May 2025 19:46:05 GMT

@Sumchans wrote:
Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice if there is anything else I need to do.

The purchase of a 15 day US roaming add-on was not required. There could have been some strange system issue that go reset after purchasing the add-on, but the US roaming add-on doesn't actually provide any extra service or features when a customer already has a Canada-US-Mexico plan. Were you out of data on your main plan? That's the only time I could possibly see the roaming add-on being of any use.

Re: Roaming addon still needed on CAD USA MEX plan?

BKNS27 — Wed, 21 May 2025 21:21:25 GMT

@Sumchans

Manually connect to AT&T, T-Mobile or Verizon network and see if that helps.

Since you have the Canada/USA/Mexico plan. You can contact a CS_Agent and ask for a credit into your account for the purchase of the Roaming Add-on that you didn’t need to purchase.

Re: Roaming addon still needed on CAD USA MEX plan?

Sumchans — Wed, 21 May 2025 22:19:12 GMT

Is there a customer care department with Public Mobile? If so whats the number.

Re: Roaming addon still needed on CAD USA MEX plan?

Sumchans — Wed, 21 May 2025 22:20:02 GMT

I had the same feeling, but I was able to connect to the network only after buying the add-on.

Re: Roaming addon still needed on CAD USA MEX plan?

BKNS27 — Thu, 22 May 2025 00:32:39 GMT

@Sumchans

PM is an online service so all communication is done through dm a CS_Agent.
You can click on the Chat icon and type in Submit a Ticket or:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep your eyes on Messages in your avatar. Staff hours are 9:00am to 10:00pm EST.