topic Re: csa in Get Support

csa

monkeym — Wed, 21 May 2025 15:05:59 GMT

trying to pay my bill and cant get into my accounts

Re: csa

hairbag1 — Wed, 21 May 2025 15:09:05 GMT

get payment voucher at Shell gas , London Drugs or Walmart..then dial 611 to load them to your account for plan renewal. Deal with payment issues with Customer Support later.

added...use the link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: csa

Yummy — Wed, 21 May 2025 15:43:34 GMT

Use computer, try incognito mode, clear cache... Refresh page few times...

Agents do NOT monitor this forum nor accept instructions here.

Re: csa

BKNS27 — Wed, 21 May 2025 16:11:35 GMT

@monkeym

You will need the help from a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to connect with an agent.

Re: csa

hairbag1 — Wed, 21 May 2025 16:21:44 GMT

@BKNS27 wrote:
@monkeym
You will need the help from a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to connect with an agent.

OP says they can't get in to their account so not able to use chat icon. The only option is to DM customer support.

Re: csa

Yummy — Wed, 21 May 2025 18:21:16 GMT

@hairbag1 wrote:
@BKNS27 wrote:
@monkeym
You will need the help from a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to connect with an agent.
OP says they can't get in to their account so not able to use chat icon. The only option is to DM customer support.

CHAT option is available in Community only as I know... So as long as Anybody can post here they should be able to use chatbot and open a ticket.

Re: csa

monkeym — Wed, 21 May 2025 20:37:28 GMT

i did submit a ticket but havent gotten back any response, its been so many hours.