topic Re: profile info wrong in Get Support

profile info wrong

Hattie99 — Wed, 21 May 2025 16:11:11 GMT

There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?

Re: profile info wrong

Chalupa_Batman — Wed, 21 May 2025 16:14:55 GMT

@Hattie99 wrote:
There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?

Hey @Hattie99

It's very easy actually. Just log into your account and then click on this direct link. You can change the number there.

https://myaccount.publicmobile.ca/en/account/edit/account-info

Re: profile info wrong

hTideGnow — Wed, 21 May 2025 16:14:02 GMT

hi @Hattie99 the alternate number is just record keeping only, not very any use

but if you cannot update it, ask PM agent to help,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: profile info wrong

BKNS27 — Wed, 21 May 2025 16:15:35 GMT

@Hattie99

Re: profile info wrong

Hattie99 — Wed, 21 May 2025 23:44:46 GMT

Yes, but I want to leave it blank since I do not have another number and it will not let me.🙄

Re: profile info wrong

Hattie99 — Wed, 21 May 2025 23:46:05 GMT

Tried that. It didn't work either!

Re: profile info wrong

hTideGnow — Wed, 21 May 2025 23:50:00 GMT

hi @Hattie99

if open ticket by Chatbot does not work , please use the direct message, it should work, or show us the error and we can help furhter.

To open by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage