topic Re: Network issue and porting out in Get Support

Network issue and porting out

Ken_one — Wed, 21 May 2025 00:03:22 GMT

Hi, I activated a $35 plan recently but only used it for 2–3 days before porting out. I was having constant signal issues in my area and upto researching I found Telus’s service isn’t the best in my area especially in basements.

I understand it’s prepaid, but I was wondering if there’s any chance of a partial or full refund as I didn’t use the full service.

Re: Network issue and porting out

hairbag1 — Wed, 21 May 2025 00:13:15 GMT

@Ken_one

only hope is if you ported to a Telus family network otherwise you're outta luck, I'm afraid.

added...ask your new cell provider to give you credit to your new account as you forfeited your $$ with Public Mobile to join their network.

Re: Network issue and porting out

BKNS27 — Wed, 21 May 2025 00:16:19 GMT

@Ken_one

You might want to check what carrier signal work best coverage in your area.

http://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.141966&lng=-122.747841&zoom=11&type=Roadmap&layers=bt&pid=0&ds=0

PM utilizes Telus and Bell towers. But check the Rogers or Freedom towers coverage and go with them.

You might want to contact a CS_Agent for a refund but I doubt it.
Click on the Chat icon and type in Submit a Ticket to contact an agent.