topic Re: Why can't i access my account in Get Support

Why can't i access my account

Charlamax — Tue, 20 May 2025 22:41:11 GMT

I put in my email address and it's someone else name.

You say you want me to update my cc info but won't let me do it

Re: Why can't i access my account

hairbag1 — Tue, 20 May 2025 22:43:54 GMT

use this link to message Customer Support to get your account straightened out....(make sure to write password and any account info for safe keeping)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why can't i access my account

Chalupa_Batman — Tue, 20 May 2025 22:44:05 GMT

@Charlamax wrote:
I put in my email address and it's someone else name.
You say you want me to update my cc info but won't let me do it

If you're having trouble, reach out to a CS Agent to help reset it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Why can't i access my account

will13am — Tue, 20 May 2025 23:00:02 GMT

@Charlamax , are you saying that after logging in using your actual login credentials you are seeing someone else's account? Have you confirmed this on the profile tab of the account? This is potentially a very serious security flaw.

Re: Why can't i access my account

CSA_PM — Tue, 20 May 2025 23:38:01 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage