topic Re: Unsubscribe in Get Support

Unsubscribe

Yhelly — Tue, 20 May 2025 16:07:33 GMT

I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile?

Re: Unsubscribe

Chalupa_Batman — Tue, 20 May 2025 16:10:05 GMT

@Yhelly wrote:
I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile?

What issues are you having with using the service. Public Mobile is a prepaid service and they usually don't do refunds. However, you would have to speak with their customer service about this. If you signed up and it was successful and the phone was activated and you were able to make and take calls and the rest and you just didn't use it. Then no, it's prepaid and Public Mobile won't refund you. But if you had problems not being able to get it working, that's a different story.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Unsubscribe

hTideGnow — Tue, 20 May 2025 16:10:37 GMT

hi @Yhelly

you can try message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But remember, PM will only provide refund if there was a problem with the activation. If it was activated and you decided not to use it, PM will not provide refund

Re: Unsubscribe

Yhelly — Tue, 20 May 2025 16:12:52 GMT

Thank you for your response, unfortunately i didn’t finished to complete my activation but apparently public mobile charged payment on my credit account.

Re: Unsubscribe

Yhelly — Tue, 20 May 2025 16:14:09 GMT

I tried to message the support but it’s so hard to get in touch with the customer service

Re: Unsubscribe

Chalupa_Batman — Tue, 20 May 2025 16:19:29 GMT

@Yhelly wrote:
Thank you for your response, unfortunately i didn’t finished to complete my activation but apparently public mobile charged payment on my credit account.

Then if you were unable to finish the sign up, then a refund can be granted by a CS Agent. Just use the link provided to you in my previous post.

Re: Unsubscribe

CSA_PM — Tue, 20 May 2025 16:19:51 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unsubscribe

computergeek541 — Tue, 20 May 2025 16:20:39 GMT

removed from the message thread so that customers don't reply in the message forum with such details

Re: Unsubscribe

BKNS27 — Tue, 20 May 2025 16:28:53 GMT

@Yhelly

It would be better for you to complete the activation with the CS_Agent because the SIM can only be used once so if you decide to continue with PM in the future. You need to purchase a new SIM.

Re: Unsubscribe

Yhelly — Tue, 20 May 2025 16:34:48 GMT

No, I don’t want to continue. Thank you!

Re: Unsubscribe

Yhelly — Tue, 20 May 2025 16:51:04 GMT

also, where can I find the message that you sent me on private message? I am newer on this community and doesn’t know how it works.

Re: Unsubscribe

hTideGnow — Tue, 20 May 2025 17:00:11 GMT

@Yhelly wrote:
also, where can I find the message that you sent me on private message? I am newer on this community and doesn’t know how it works.

hi @Yhelly

check the message here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

you should see a message from CS_Agent or CSA_PM

Re: Unsubscribe

Yhelly — Tue, 20 May 2025 17:09:21 GMT

Thank you