topic Re: Transferring out a PM number while keeping the account in Get Support

Transferring out a PM number while keeping the account

PingLu — Tue, 20 May 2025 16:52:45 GMT

Hi, I'd like to know if it's possible to keep my PM account and obtain a new phone number from PM, after transferring my current phone number to a different provider. Thanks.

Re: Transferring out a PM number while keeping the account

BKNS27 — Tue, 20 May 2025 16:59:13 GMT

@PingLu

No, once you port out to another carrier. Your account will be closed.

Or you can keep your existing number with PM and keep your account and pick a new number with the new carrier.

The other option is to port your number to another carrier and purchase a new SIM and activate and create a new account with a new number.

Re: Transferring out a PM number while keeping the account

Handy1 — Tue, 20 May 2025 16:59:03 GMT

@PingLu No sorry that can’t be done the minute you transfer number out it will close the public mobile account . If you want to keep public account I suggest get new number with new provider if you wish to keep your public mobile account active

Re: Transferring out a PM number while keeping the account

hTideGnow — Tue, 20 May 2025 16:59:09 GMT

sorry @PingLu , not possible. Once the number is ported, account will be closed

Re: Transferring out a PM number while keeping the account

PingLu — Tue, 20 May 2025 17:53:18 GMT

Thanks to all for your quick response!