topic Re: My Account in Get Support

Unhappy

Trish379 — Tue, 20 May 2025 07:00:38 GMT

Cant login. Can't get help. Can't use my phone. I've been hrs dealing with this. I wish I never switched my service now.

Re: Trying to look at my account page, getting "Our services are getting an upgrade." page

rchmnd_grg_sl — Tue, 20 May 2025 05:50:55 GMT

Same problem, same message as of May 19, 2025 10:50pm PDT.

My Account

TanyaWF — Tue, 20 May 2025 06:19:47 GMT

Your app isn’t working and I can’t login to your website—when I enter my info at My Account it searches forever but never goes to my account

Can't login

Micballiet — Tue, 20 May 2025 06:32:38 GMT

There is a page saying there are updates happening back in March and I can't login. The app is garbage. Why isn't this fixed yet? Everything I login in it just takes me back to that page.

Re: My Account

funpig1 — Tue, 20 May 2025 07:16:27 GMT

@TanyaWF

The app is not working at this time. I also cannot log into my account. Probably maintenance issue. Try again in the morning.

Re: My Account

BKNS27 — Tue, 20 May 2025 08:41:18 GMT

@TanyaWF

The PM app and website is back online. If you are having issues login then click on the Chat icon and type in Submit a Ticket after 9:00am EST.

Re: Trying to look at my account page, getting "Our services are getting an upgrade." page

ORNGNBLK — Tue, 20 May 2025 09:48:20 GMT

@rchmnd_grg_sl / @TanyaWF

I’ve just tried to login (5:46 eastern time) through the browser and it’s working fine for me. Perhaps there was another minor outage last night for updates. Try logging in again, and let us know if you both encounter issues.

Re: Unhappy

Phil_Adelphus — Tue, 20 May 2025 10:41:04 GMT

@Trish379 If you still can't log in, send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You must be logged in to this community (such as you would to make a post here) for the link to work but you don't have to be logged in to your phone acccount.

Often we in the community can help with problems if you'd like to give us more details of what's happening (new customer, existing customer, what phone, physical sim, esim etc) but no personal info since this is not private

Re: My Account

TanyaWF — Tue, 20 May 2025 16:26:12 GMT

ok yes I’m now able to log on now and see my account. However I see a charge for $114 on my bank account from Public Mobile on May 16 and it’s not on my payment history. How do I learn more about this charge? Thanks!

Re: My Account

BKNS27 — Tue, 20 May 2025 16:39:58 GMT

@TanyaWF

When you are in your account. Go to the Payment tab>Payment History. There should be a positive Automatic Top-up for your next month payment and a withdraw for the Purchased Plan in negative.

If this is not correct then contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or type in Submit a Ticket on the Chat icon for an agent to help you.

BTW, any extra charges will remain in your account as credit to pay for your next month’s bill.

Re: My Account

TanyaWF — Tue, 20 May 2025 16:58:58 GMT

Thank you I’ll try that

Re: Unhappy

rchmnd_grg_sl — Tue, 20 May 2025 22:05:51 GMT

Confirmed problem was fixed as of May 20, 2025 3:05pm PDT.

Re: Unhappy

Trish379 — Tue, 27 May 2025 08:51:51 GMT

Resolved. Thank you