topic Data almost used up in 4 days in Get Support

Data almost used up in 4 days

Caper862 — Tue, 20 May 2025 16:50:44 GMT

I received a message from public mobile this morning stating I used 15G out of my 20G of data which renewed on may 16. It has been less then 4 days since my data renewed and I can't see how I used 15 G in that amount of time since I didn't do anything different. Please Help Me Wayne

Re: Data almost used up in 4 days

hTideGnow — Tue, 20 May 2025 16:31:02 GMT

hi @Caper862

most the time, PM tracks usage without problem

check your phone usage and see if any app downloaded a lot

and use Incognito/private/secret mode on the browser to login My Account to confirm if it shows you used 15GB , and check usage history

if in doubt still, ask PM.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data almost used up in 4 days

BKNS27 — Tue, 20 May 2025 16:31:35 GMT

@Caper862

Best to login to your account on the PM app or the website and check on the correct amount of data usage and also the history of your usage.

It notice could be your phone data counter which needs to be cleared every 30 days.

Re: Data almost used up in 4 days

Caper862 — Tue, 20 May 2025 23:11:05 GMT

I figured out the issue. My data renewed on may 16th but my public mobile account says it renewed on may 4th. It didn't renew on may 4th it renewed on may 16th.