topic Re: Sos in Get Support

Sos

Patannw — Tue, 20 May 2025 15:38:48 GMT

Put in sim and getting sos

Re: Sos

ORNGNBLK — Tue, 20 May 2025 15:47:06 GMT

@Patannw are you a new subscriber? did you reply YES to the message confirming the port form your old carrier?

Try rebooting your phone and let us know what happens please

Re: Sos

hairbag1 — Tue, 20 May 2025 15:49:09 GMT

@Patannw

is this a new cellphone or did you get it used from somewhere ?

Re: Sos

Patannw — Tue, 20 May 2025 15:57:23 GMT

Rebooting doesn't work.

Re: Sos

hTideGnow — Tue, 20 May 2025 15:59:02 GMT

hi @Patannw

are you new subscriber? you will need PM support agent to check your account. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sos

Chalupa_Batman — Tue, 20 May 2025 16:07:17 GMT

@Patannw wrote:
Put in sim and getting sos

Hello @Patannw

Could you please share some more information with is. Are you a long time subscriber and this just happened? Are you just starting with Public Mobile. More details the better for us as a community to assist you.

Re: Sos

CSA_PM — Tue, 20 May 2025 16:16:18 GMT

Hi there, I’ve looked into it and see that the issue was already handled by another agent. Let me know if any further help is needed