topic Re: can't change or cancel my upcoming subscription on renewal in Get Support

can't change or cancel my upcoming subscription on renewal

Nat80 — Tue, 20 May 2025 15:01:39 GMT

tried to cancel, or change my upcoming subscription on renewal date both online and mobile app. Both were unsuccessful. Online response never comes back, session timeout. Mobile app came back with error, or asked to update payment method.

It's frustrating with no customer service.

Re: can't change or cancel my upcoming subscription on renewal

hairbag1 — Tue, 20 May 2025 15:05:56 GMT

@Nat80

To use laptop, ...clear cache files and log in using incognito mode. Also, try a diff web browser...I've been able to update my account using Firefox. See if any of those sugg's help.

Re: can't change or cancel my upcoming subscription on renewal

Meow — Tue, 20 May 2025 15:08:46 GMT

Use computer, clear cache, use incognito mode.

Turn Subscribed off. If it is a day or two before renewal it 'might' renew...

Re: can't change or cancel my upcoming subscription on renewal

hTideGnow — Tue, 20 May 2025 16:00:39 GMT

hi @Nat80

if you still cannot cancel it yourself, ask PM support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage