topic Re: SUPPORT in Get Support

SUPPORT

Avetik — Tue, 20 May 2025 16:52:32 GMT

Hi I need to contact to some support agent, how can i do it? or can any live agent call me back?

Re: SUPPORT

hairbag1 — Tue, 20 May 2025 14:56:43 GMT

best to start your problem solving by letting us know the nature of your issue, then we can guide you to the right place. Public Mobile doesn't do traditional call center support though.

Re: SUPPORT

hairbag1 — Tue, 20 May 2025 15:10:29 GMT

@Avetik

if you want, you can click on the orange bubble on lower right side of page to start process of contacting Customer Support. After the long weekend, could take several hours before they respond though.

If that fails, use this link to message Customer Support......https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the little envelop icon at top right side of page will be highlighted when they respond.

Re: SUPPORT

Meow — Tue, 20 May 2025 15:10:43 GMT

Open a ticket through chatbot. Agents do NOT call back PM customers.

Click at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open chatbot

Type ‘ticket’

Click on ‘Contact Public Mobile support’

Click on ‘Contact Us’

Click on ‘Other’

Then you have to log in to your account

After successful log in click on ‘Click here to submit a ticket’

Re: SUPPORT

Avetik — Tue, 20 May 2025 18:14:29 GMT

I have moved to another Mobile operator however Public mobile charged me and I want to get my money back.

Re: SUPPORT

Phil_Adelphus — Tue, 20 May 2025 18:18:46 GMT

@Avetik It depends when you moved. Was it on or slightly after the renewal date? If so there would typically not be a refund. If you moved the number before the renewal date your PM account should be closed and they should not have charged you again. There is no pro-rated refund for unused portions of a plan.

Re: SUPPORT

hairbag1 — Tue, 20 May 2025 18:26:16 GMT

@Avetik

Public Mobile doesn't usually provide refunds. If you've moved to a network that's in the Telus family, they might provide credit your your account rather than refund. Use this link to message Customer Support to inquire about refund or plan credit...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437