topic Cancel Add-on in Get Support

Cancel Add-on

maggiemak — Tue, 20 May 2025 02:53:59 GMT

I accidentally purchased (using reward points) an Add-on that I already had in my subscribed plan. Can I cancel it?

Thank you!

Re: Cancel Add-on

TheSterlinger — Tue, 20 May 2025 02:57:05 GMT

Add per the fine print, Add-ONS are non refundable. But, you can try your luck and use the chatbot to create a ticket and ask.

Re: Cancel Add-on

softech — Tue, 20 May 2025 02:57:16 GMT

@maggiemak support agent likely can help to reverse the redemption

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel Add-on

ABG11 — Tue, 20 May 2025 03:49:12 GMT

If you havent used that add-on at all you can try submitting a ticket to support team. They might give you a balance instead of refunding you.