topic Re: How do I transfer my eSIM? in Get Support

How do I transfer my eSIM?

Taha2 — Tue, 20 May 2025 00:58:33 GMT

How do I transfer my existing eSIM to a new device without pay $5 again.

Re: How do I transfer my eSIM?

Handy1 — Tue, 20 May 2025 00:54:03 GMT

@Taha2 Sorry you can’t transfer eSIM , instead log into the app with new phone and rebuy esim on new phone . The system should recognize you already paid for eSIM and credit your the money back at check out and if it dosent just message support and they will credit it you back . And you will keep same phone number and plan

r send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I transfer my eSIM?

hTideGnow — Tue, 20 May 2025 00:54:15 GMT

hi @Taha2

esim cannot be transferred, but you can buy a replacement for free

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I transfer my eSIM?

slusagm — Tue, 20 May 2025 00:55:26 GMT

all you need to do is to buy first , pay $5 first and ask them to give you back the credit. Everyone does it that way