topic Re: Cannot get support in Get Support

Cannot get support

Valeriedavies2 — Tue, 20 May 2025 00:52:00 GMT

I cannot get support. Need a new eSim.

Re: Cannot get support

slusagm — Mon, 19 May 2025 22:54:35 GMT

you were not able to login the app to buy new esim?

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot get support

hTideGnow — Mon, 19 May 2025 22:54:57 GMT

HI @Valeriedavies2

you might not need support to buy new esim. Just login to the app. (if you have problem with receiving 2FA on the phone, click Didn't receive code and then select Send email) Then go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first. After the new esim is installed, submit a ticket with PM agent and for reimbursement.

but if you cannot login the app, you will really need to ask PM support agent to help. You can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437