topic Log in in Get Support

Log in

Kyudo — Mon, 19 May 2025 19:03:12 GMT

Can’t login even with code sent

Re: Log in

Chalupa_Batman — Mon, 19 May 2025 19:06:32 GMT

@Kyudo wrote:
Can’t login even with code sent

Try clicking on "Didn't Get Code" and try sending it to your email. If that doesn't work, then you can create a ticket this way to get your account reset.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Log in

CSA_PM — Mon, 19 May 2025 19:17:12 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Log in

slusagm — Mon, 19 May 2025 19:18:20 GMT

What was the error you got?

or just ask PM to check. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage