topic Re: Group message not going through as sms in Get Support

Group message not going through as sms

Jules22 — Mon, 19 May 2025 02:59:20 GMT

I have a problem. Noticed one group message, messages sent by sms and not going through. However the other group message goes through as iMessage and goes through. How can I get my message go through sms. I did not create these groups.

Re: Group message not going through as sms

slusagm — Mon, 19 May 2025 01:31:49 GMT

can you confirm if some people in the group are using Android?

Re: Group message not going through as sms

Jules22 — Mon, 19 May 2025 01:33:26 GMT

Most probably android and iPhone

Re: Group message not going through as sms

slusagm — Mon, 19 May 2025 01:36:18 GMT

i would toggle off "Send as Text Message" and reboot and turn it back on and try

also, do you have RCS setup on your iPhone? that could be a problem if the group was using RCS and you don't have it properly setup

Re: Group message not going through as sms

Dunkman — Mon, 19 May 2025 02:12:37 GMT

@Jules22

If a group messaging involves both android and iPhones, from my personal experience, I found some technical difficulties between the two different types of phones. We used WhatsApp instead.

Is your MMS Messaging turn on? From my understanding, group texts are usually send via MMS text (instead of SMS text).

Re: Group message not going through as sms

Jules22 — Mon, 19 May 2025 02:21:10 GMT

MMS is turned on

Re: Group message not going through as sms

Phil_Adelphus — Mon, 19 May 2025 10:47:59 GMT

@Jules22 You've marked the problem as solved, is it working now? If not, you need to have cellular data turned on for MMS to work whereas iMessage can use both data and wifi. Also check in Settings - Messages - Send & Receive and make sure your phone number is checked.

Re: Group message not going through as sms

Jules22 — Mon, 19 May 2025 18:11:49 GMT

Still not resolved. Tried everything tha is mentioned. I need to speak to an agent and it doesn’t seem possible. So frustrating

Re: Group message not going through as sms

slusagm — Mon, 19 May 2025 18:28:47 GMT

@Jules22

ask PM to check or refresh you account for you

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Group message not going through as sms

CSA_PM — Mon, 19 May 2025 19:14:28 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage