topic Re: Need help in Get Support

Need help

Kylesg — Sun, 18 May 2025 23:33:43 GMT

I’m going in circles. My 2mfa is asking me for 2 numbers. The second is the new number that isn’t getting sms. I deleted the eSIM and need a new one but can’t get in to do anything !!

Re: Need help

Chalupa_Batman — Sun, 18 May 2025 23:35:38 GMT

To get a new eSIM, you're going to have to reach out to a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Need help

slusagm — Sun, 18 May 2025 23:48:40 GMT

@Kylesg if you click Didnt Receive Code, is there Send email or voice message option? If there is such option, go to Account page in the app and buy esim

If not, you will need to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help

Kylesg — Sun, 18 May 2025 23:51:27 GMT

I thought of most of that. It’s not allowing me leave a message ?

Re: Need help

slusagm — Sun, 18 May 2025 23:59:21 GMT

@Kylesg try using a different browser

Or just start a new message and type CS_Agent in to To field

Re: Need help

Kylesg — Mon, 19 May 2025 00:08:22 GMT

Just did. Thanks. Fingers crossed they can remove the second phone number so I can sign In.

Re: Need help

Dunkman — Mon, 19 May 2025 01:14:46 GMT

@Kylesg

You should be able to get 2FA code via email instead.

Do you see the options "Didn't receive code" ? Click on link and it should offer 2FA email instead.