topic Re: login account in Get Support

login account

Chiffon — Fri, 16 May 2025 23:15:19 GMT

Hi,

I've been having issues login into my account since beginning of this year. I really need to login now to my account so I can change the payment plan with a new credit card as my old credit card is expiring for continuous service.

Please help.

Chiffon.

Re: login account

will13am — Fri, 16 May 2025 23:17:41 GMT

@Chiffon , what specifically is happening to prevent a successful login? If you are using a browser, try using incognito mode. If you are using the mobile app, try deleting app data first and be sure to download the latest app version.

Re: login account

Chalupa_Batman — Fri, 16 May 2025 23:26:04 GMT

@Chiffon wrote:
Hi,
I've been having issues login into my account since beginning of this year. I really need to login now to my account so I can change the payment plan with a new credit card as my old credit card is expiring for continuous service.
Please help.
Chiffon.

Hello @Chiffon

If you're having issues logging in, try clearing the cache in your browser and restart the browser and try logging into via incognito mode. If you've forgotten which email you've used, click on Forgot Email or if you forgot the password, click on Forgot Password.

Re: login account

Chiffon — Fri, 16 May 2025 23:41:11 GMT

It's nothing to do with browser or app. when I log in I get the following message. It's asking me to choose a new plan which I don't want. I am already subscribe in an existing plan. I cannot go beyond this point to my account.

Re: login account

Chalupa_Batman — Sat, 17 May 2025 00:15:55 GMT

@Chiffon wrote:
It's nothing to do with browser or app. when I log in I get the following message. It's asking me to choose a new plan which I don't want. I am already subscribe in an existing plan. I cannot go beyond this point to my account.

So what's happened here @Chiffon is your email account has been disconnected from your plan account. You need to contact a CS Agent to put them connected again. Here's how.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: login account

Chiffon — Sun, 18 May 2025 21:54:10 GMT

I will contact PM CS. I hope it's a simple disconnection from my email with my account. And I hope I get this resolved soon.

Thank you for your help,

Chiffon.