topic Re: PUK in Get Support

PUK

Balotrya — Sun, 18 May 2025 18:39:58 GMT

Hi all,

I'm trying to obtain my PUK. I can't seem to reach a CSA. Your thoughts?

Many thanks.

Re: PUK

hairbag1 — Sun, 18 May 2025 18:44:50 GMT

@Balotrya

having trouble getting a message to Customer Support ? Use this link instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK

Balotrya — Sun, 18 May 2025 18:46:17 GMT

Many thanks!

Re: PUK

softech — Sun, 18 May 2025 18:47:31 GMT

@Balotrya

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK

hairbag1 — Sun, 18 May 2025 18:48:04 GMT

@Balotrya wrote:
Many thanks!

No problem...( if using laptop), just watch the envelop icon on top right side of page will be highlighted when they respond.