topic Re: Data not working in US in Get Support

Data not working in US

Kobeb — Sun, 18 May 2025 16:15:52 GMT

Have the $35 per month plan that gives me 60GB in Can, US, Mexico. Got to Chicago yesterday and don’t have data. Call and text works though.

Re: Data not working in US

Dunkman — Sun, 18 May 2025 16:21:35 GMT

@Kobeb

Maybe try a simple reboot of your phone (if not tried already). Then a network reset of your phone (note: this will erase any saved wifi passwords).

Re: Data not working in US

hairbag1 — Sun, 18 May 2025 16:27:45 GMT

@Kobeb

another suggestion is to go in to your cellphone settings to make sure that Roaming Data is enabled.

Re: Data not working in US

softech — Sun, 18 May 2025 16:27:51 GMT

@Kobeb

Make sure Mobile Roaming data is enabled

try changing the network mode to 4G or LTE

Also, manually change and try all 3 US roaming networks, T-Mobile/AT&T/Verizon

Re: Data not working in US

hairbag1 — Sun, 18 May 2025 16:31:02 GMT

@Kobeb

just for reference...what make / model is your cellphone ?

Re: Data not working in US

colleeno — Sun, 18 May 2025 16:37:26 GMT

@Kobeb

It sounds like you don’t have Data Roaming toggled on. When you turn Roaming on, just leave it on even when you’re back in Canada. You never have to worry about extra charges because your Public Mobile plan is prepaid.