Wrong IMEI number - can’t transfer phone number

Janessa1 — Mon, 19 May 2025 03:01:04 GMT

When I was registering for public mobile I entered the wrong IMEI number and can’t activate my device.

How can I resolve this?

Re: Wrong IMEI number - can’t transfer phone number

softech — Sun, 18 May 2025 16:20:39 GMT

@Janessa1 use account number instead of IMEI

There is a number to call to talk to live supporta and make the update they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Re: Wrong IMEI number - can’t transfer phone number in Get Support

Wrong IMEI number - can’t transfer phone number

Re: Wrong IMEI number - can’t transfer phone number