topic Re: help needed in Get Support

help needed

DMansell — Sat, 17 May 2025 20:25:43 GMT

who is the parent company for public mobile?

how do i transfer my existing phone number from another company to a public mobile plan?

Re: help needed

slusagm — Sat, 17 May 2025 20:32:00 GMT

Telus owns PM

These are what you need to do

make sure your old account is still active
get the account number
download PM app and subscribe.
You will be asked about phone number after payment step. Enter the phone number and Rogers account number
Rogers will send you a sms text, reply yes within 90 mins
then wait till your old provider sim no longer work, you can put your PM sim card in the phone and all done

Re: help needed

Sansan — Sat, 17 May 2025 20:32:39 GMT

Its Telus.

Download the Public Mobile app yo your phone, pick a plan, purchase a Sim card follow the steps. You can choose a new number to start or port your number. Your previous account must be still open. You wi need your account number. They will send you a text to confirm the port which you must respond to within 90 minutes.

Re: help needed

Dunkman — Sat, 17 May 2025 20:48:56 GMT

@DMansell

Here is some additional help articles that may help:

https://www.publicmobile.ca/en/get-help/articles/subscribing

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Let us know if you have further questions.