topic eSIM Activation in Get Support

eSIM Activation

Cornelius76 — Tue, 10 Jun 2025 03:33:35 GMT

I can't activate my esim to my s20

Re: eSIM Activation

softech — Tue, 10 Jun 2025 03:33:42 GMT

@Cornelius76 there have been some reports about issues with activating esim in S20. please check with PM support directly . Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: eSIM Activation

Cornelius76 — Tue, 10 Jun 2025 03:33:49 GMT

Ok so can you send me a sim card

Re: eSIM Activation

softech — Tue, 10 Jun 2025 03:33:55 GMT

@Cornelius76 support agent can arrange that. Ask them to let you buy a PM sim card from nearby Telus or Koodo store or Amazon and reimburse you for the cost

Please use the link above to message them

(Im fact, I have helped to escalate the issue as well, monitor your Community inbox)

Re: eSIM Activation

CSA_PM — Tue, 10 Jun 2025 03:34:00 GMT

Hi there, I’ve looked into it and see that the issue was already handled by another agent.

Re: eSIM Activation

Cornelius76 — Tue, 10 Jun 2025 03:34:06 GMT

Why does it tell me something is wrong when I but a sim card number in and payment and can't go anywhere with it ? And you took 2 payments from my account and I can't install the sim card to my Account I bought it through Amazon the sim card

Re: eSIM Activation

hTideGnow — Tue, 10 Jun 2025 12:42:43 GMT

hi @Cornelius76

reply with CS_agent on your community inbox and ask them to help you to update the sim card number for your. Also, they will reimburse you the extra cost and you won't pay twice

Community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM Activation

Cornelius76 — Tue, 10 Jun 2025 13:01:23 GMT

Can you help me activate my sim card I put the number down and payment but can't activate it and choose to keep my phone number? And you took 2 payments from my account

Re: eSIM Activation

hTideGnow — Tue, 10 Jun 2025 13:05:45 GMT

hi @Cornelius76

this is still the community you are replying

please message PM support (CS_agent) directly using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage