topic Re: Data in Get Support

Data

Jackie_kelleher — Sat, 17 May 2025 13:03:17 GMT

Got a message saying I have used 75% of my data, checked my account it says I have only used .50of my 3GB, my Iphone says I have used zero, why does this happen?

Re: Data

softech — Sat, 17 May 2025 13:19:37 GMT

@Jackie_kelleher

when you say iPhone says zero, you meant the PM app on your iPhone? Please use your finger to drag the screen down to force an upgrade. If it shows zero still, then logoff the PM app complete and re-login again

And for the data usage on My Account using browser, please use browser with Incognito mode (or Secret mode on Safari) to login My Account to check again to avoid cache problem

Re: Data

sptong — Sat, 17 May 2025 20:20:46 GMT

The data count on PM app is always higher from the data count in my android phone setting. I assume each time I connect to mobile data reception, it uses up some data. And don't forget the auto periodical notification of each app in your phone also uses up some data. I had once turned off all my auto app notifications, it saves really a lot of data usage.

Re: Data

computergeek541 — Sun, 25 May 2025 12:43:14 GMT

Re: Data

Jackie_kelleher — Sun, 25 May 2025 12:44:05 GMT

Thanks for your answer, I don't think this is the problem a week has gone by and now I am at .60 of 3GB, not sure what is happening. I did get a message about a month ago asking if I wanted to upgrade for $2 more I would get 5GB, I am beginning to believe this is a way to get more money. This happened last year also, but in 5 years never a problem, have a good day Thanks

Re: Data

slusagm — Thu, 31 Jul 2025 19:39:05 GMT

@Jackie_kelleher

this post was from 2 months ago!!

You should ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage